Adding External Reviews to Performance Records

Track reviews from external platforms like Google, Yelp, The Knot, and WeddingWire by adding them to your performance records in BookLive.

Why Track External Reviews #

Adding external reviews to BookLive helps you:

• Keep all feedback in one place
• Link reviews to specific performances
• Use review content in follow-up workflows
• Track your reputation across platforms

Supported Review Sources #

BookLive supports reviews from:

• Google – Google My Business reviews
• Yelp – Yelp business reviews
• The Knot – Wedding vendor reviews
• WeddingWire – Wedding vendor reviews
• Facebook – Facebook page reviews
• Other – Any other review source

Adding an External Review #

To add an external review:

1. Open the performance record
2. Go to the Review tab
3. Click Add Review
4. Select the Source (Google, Yelp, etc.)
5. Enter the review details
6. Save the review

Review Information to Capture #

When adding a review, you can record:

Basic Information #

• Source – Where the review came from
• Rating – Star rating (1-5)
• Title – Review headline if available
• Body – Full review text

Reviewer Details #

• Name – Reviewer’s name
• Relation – Their relationship to the event (bride, groom, planner, etc.)
• Reviewer URL – Link to their profile if available

Metadata #

• Received At – When the review was posted
• Permission to Publish – Whether you can display it publicly

Linking to Performances #

Each external review is linked to a specific performance. This helps you:

• Track which events generate reviews
• Identify your best-reviewed performances
• Follow up appropriately with reviewers

Best Practices #

• Add reviews promptly – Capture details while fresh
• Include the full text – Useful for workflow templates
• Track the source URL – Reference the original if needed
• Set publication permission – Control what you display publicly