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Complete Onboarding Guide for Individual Artists

Table of Contents

Complete Onboarding Guide for Individual Artists #

Summary #

Welcome to BookLive! This comprehensive guide walks you through setting up your account as an individual artist, creating your first group, completing your profile, setting up payments, and booking your first performance. Whether you’re a solo performer or part of a band, this guide will get you started quickly.

What You’ll Accomplish #

By the end of this guide, you will have:

✅ Created your BookLive account and completed initial onboarding
✅ Set up your group/act profile
✅ Connected Stripe for receiving payments
✅ Completed your artist profile
✅ Understood the dashboard and navigation
✅ Created your first performance (optional)
✅ Learned best practices for success on BookLive

Before You Begin #

Information You’ll Need #

Have these items ready before starting:

Basic Information:

  • Email address
  • Phone number
  • Location (city and state)
  • Act/group name (if applicable)

Profile Information:

  • Professional bio (2-3 paragraphs)
  • Profile photo (headshot or group photo)
  • Cover photo (performance photo or branding image)
  • List of genres you perform
  • Song repertoire (optional but recommended)

Payment Information (for later):

  • Bank account details
  • Government ID for Stripe verification
  • Social Security Number or EIN
  • Business information (if applicable)

💡 Tip: Don’t worry if you don’t have everything ready. You can complete your profile in stages and come back to add more information later.

Step 1: Account Creation and Initial Login #

Creating Your Account #

  1. Visit BookLive at https://booklive.com (or your BookLive instance URL)
  1. Click “Sign Up” or “Register”
  1. Enter your information:

– Full name
– Email address
– Password (minimum 8 characters)
– Phone number (for important notifications)

  1. Verify your email

– Check your inbox for verification email
– Click the verification link
– Return to BookLive and log in

  1. First login redirect

– You’ll automatically be redirected to the onboarding wizard
– This helps you get oriented with BookLive

Understanding Your Account Type #

BookLive supports two primary user types:

Group Leader / Bandleader:

  • Manages one or more musical groups
  • Books performances
  • Manages contracts, invoices, and payments from clients
  • Assigns musicians to performances
  • Creates and distributes setlists

Individual Artist:

  • Performs as a solo artist or member of groups
  • Receives performance requests from group leaders
  • Tracks your own performances and income
  • Can also create your own group for solo work

💡 Most users are both! You can lead your own group while also performing as a hired musician for other groups.

Step 2: Initial Onboarding – Choose Your Path #

When you first log in, BookLive presents a path-based onboarding to help you learn the features most relevant to your needs.

Welcome Screen #

You’ll see three onboarding paths to choose from:

Option 1: Book More Gigs 🎤 #

Choose this if: You want to connect with venues and book more performances

What you’ll learn:

  • How to access the Gig Vault (30,000+ venue contacts)
  • Email templates for reaching out to venues
  • How to find venues in your area
  • Best practices for pitching your act

Time: 5-10 minutes

Option 2: Simplify Management 📋 #

Choose this if: You want to streamline administrative tasks and focus on music

What you’ll learn:

  • Managing leads and closing deals
  • Creating and sending contracts
  • Invoicing and collecting payments
  • Managing staffing for performances
  • Distributing setlists and music
  • Collecting client reviews

Time: 10-15 minutes

Note: This path is educational – you’ll learn what BookLive can do, then use those features after onboarding.

Option 3: Build Website 🌐 #

Choose this if: You want to create a professional booking website

What you’ll learn:

  • Setting up your Performing Site
  • Customizing your public profile
  • Enabling online booking
  • Payment collection at booking

Time: 10-15 minutes

Which Path Should You Choose? #

For Individual Artists:

  • If you’re a solo performer looking for more gigs → Book More Gigs
  • If you’re joining an existing band/group → Simplify Management
  • If you want a professional website to get booked → Build Website

💡 Don’t stress about this choice! All features will be available to you after onboarding. This just helps you learn the most relevant features first.

Completing Your Chosen Path #

  1. Follow the on-screen instructions for your chosen path
  2. Watch the tutorial videos (optional but recommended)
  3. Complete any forms presented in your path
  4. Click “Complete Onboarding” when finished
  5. You’ll be redirected to your dashboard

Congratulations! You’ve completed the initial onboarding. Now let’s set up your profile.

Step 3: Creating Your Group/Act #

Even if you’re a solo artist, you’ll need to create a “group” in BookLive to manage your performances. Think of it as your act or brand.

Why Create a Group? #

For Solo Artists:

  • Your “group” represents your solo act
  • You’ll be the only member and leader
  • This is where clients book you
  • Manages your contracts, pricing, and branding

For Band Leaders:

  • Represents your band or ensemble
  • You can add other musicians as members
  • Centralized management for all band activities

Creating Your First Group #

From your dashboard:

  1. Click “+ Create Group” button
  1. Enter your act name

– For solo artists: Your stage name or professional name
– For bands: Your band/group name
– Examples: “Sarah Johnson Jazz Trio”, “The Acoustic Experience”, “DJ Mike Productions”

  1. Enter your hiring status

– What types of bookings do you accept?
– Select from options like:
– Solo performer
– Small ensemble (2-5 members)
– Full band (6+ members)
– DJ services
– Multi-service (can vary)

  1. Click “Create”

Your group is now created! Next, you’ll complete the profile.

Step 4: Building Your Group Profile #

A complete profile helps you get booked. Clients want to see what you offer before hiring you.

Profile Information #

Navigate to your group’s profile page:

  • From dashboard, click on your group name
  • Or go to Menu → Groups → [Your Group Name]

Basic Information #

Location: (Required)

  • City: Where you’re based
  • State: Your home state
  • This helps clients find local performers

Bio: (Required)

  • Write 2-3 paragraphs about your act
  • Include:

– Your musical style and experience
– Types of events you perform
– What makes you unique
– Professional highlights or awards

Example Bio:

Sarah Johnson is an experienced jazz vocalist and pianist based in Nashville,
Tennessee. With over 10 years of professional performance experience, Sarah
specializes in classic jazz standards, contemporary pop arrangements, and
sophisticated lounge music perfect for weddings, corporate events, and private
parties.
Sarah has performed at premier venues throughout the Southeast including the
Ryman Auditorium, the Grand Ole Opry, and countless weddings and corporate
events. Her warm, engaging stage presence and extensive repertoire make her
a favorite among event planners and venue managers.
Whether you're looking for elegant background music or an interactive show,
Sarah brings professionalism, flexibility, and exceptional musicianship to
every performance.

Visual Branding #

Profile Photo: (Required)

  • Professional headshot or group photo
  • Square format works best (800x800px recommended)
  • High quality, well-lit image
  • Shows your face clearly
  • Professional attire

Cover Photo: (Required)

  • Performance photo or branding image
  • Wide format (1200x400px recommended)
  • Shows you performing or your stage setup
  • High quality, professional image
  • Represents your brand

Uploading Photos:

  1. Click the camera icon on your profile
  2. Select “Choose File”
  3. Browse to your photo
  4. Photo automatically uploads to AWS S3
  5. Preview appears immediately

💡 Photo Tips:

  • Use high-resolution images (at least 72 DPI)
  • Avoid blurry or dark photos
  • Show your personality and professionalism
  • Update seasonally to keep profile fresh

—

Musical Information #

Genres #

Select all genres you perform:

  • Jazz
  • Classical
  • Rock
  • Country
  • Pop
  • R&B/Soul
  • Electronic/DJ
  • Folk/Acoustic
  • Latin
  • Blues
  • And many more…

Why this matters: Clients search by genre when looking for performers.

How to add:

  1. Go to your group profile
  2. Scroll to “Genres” section
  3. Click “+ Add Genre”
  4. Select from dropdown or type to create new
  5. Add multiple genres that apply

—

Song Repertoire #

Add songs you can perform. This is optional but highly recommended.

Benefits:

  • Clients can see your song list when considering hiring you
  • You can create custom setlists for each performance
  • Clients can request specific songs
  • Shows your versatility and professionalism

How to add songs:

  1. Navigate to your group’s song library:

– Group page → “Library” tab
– Or Menu → [Your Group] → Library

  1. Click “+ Add Song”
  1. Enter song information:

– Song Name (required)
– Artist/Composer (required)
– Genre (optional)
– Notes (optional – your arrangement details)

  1. Organize into collections:

– Create collections like “Wedding Ceremony”, “Cocktail Hour”, “Dance Party”
– Helps you and clients find songs quickly

  1. Import from Spotify or Apple Music:

– Some versions support playlist imports
– Saves time vs. manual entry

Example Song Entry:

Song: "At Last"
Artist: Etta James
Genre: Jazz/Soul
Notes: Available in full band or acoustic duo arrangement

💡 Tip: Start with 20-30 of your most popular songs. You can always add more later.

Event Types #

Select what types of events you perform:

  • Weddings
  • Corporate Events
  • Private Parties
  • Concerts
  • Festivals
  • Restaurants/Bars
  • Hotels/Resorts
  • Fundraisers
  • Holiday Parties

Why this matters: Event planners search by event type.

How to add:

  1. Group profile → “Event Types” section
  2. Click checkboxes for all event types you do
  3. Save changes

—

Experience & Credibility #

Past Performances #

Add 2-3 examples of past performances to build credibility:

  1. Navigate to Performances:

– Dashboard → “+ Add Performance”
– Or Group page → “Performances” tab → “+ Add”

  1. Enter performance details:

– Title (event name)
– Venue (search existing or add new)
– Date
– Event type
– Any photos from the event

  1. Mark as past performance

– These show on your public profile as experience

💡 Tip: You don’t need payment information for past performances – they’re just for credibility.

Performance Videos #

Add 1-3 performance videos to your profile. This is crucial for getting booked.

Supported platforms:

  • YouTube
  • Vimeo
  • Facebook

How to add videos:

  1. Upload your video to YouTube, Vimeo, or Facebook
  1. Go to your group profile
  1. Scroll to “Videos” section
  1. Click “+ Add Video”
  1. Paste the video URL

– YouTube: https://www.youtube.com/watch?v=VIDEO_ID
– Vimeo: https://vimeo.com/VIDEO_ID
– Facebook: Facebook video URL

  1. Video embeds automatically

Video Best Practices:

  • 2-4 minutes ideal length
  • High quality audio and video
  • Shows you performing live
  • Multiple camera angles if possible
  • Edit together highlights if needed
  • Add titles/text for context

💡 Don’t have videos yet? Record your next performance with a smartphone on a tripod. Good audio quality is more important than perfect video.

Step 5: Setting Up Payments with Stripe Connect #

To receive payments from performances booked through BookLive, you need to connect your Stripe account.

What is Stripe Connect? #

Stripe Connect allows BookLive to send payments directly to your bank account:

Client pays BookLive for your performance
        ↓
BookLive processes payment via Stripe
        ↓
Funds transferred to your Stripe account
        ↓
Stripe deposits to your bank account
        ↓
You receive payment (typically 2 business days)

When to Set This Up #

You can set up Stripe Connect:

  • Now: If you’re ready to start receiving payments
  • Later: When you book your first paid performance

How to Connect Stripe #

  1. Navigate to payment settings:

– Menu → Settings → Payments
– Or from group page → “Settings” → “Payments”

  1. Click “Connect with Stripe”
  1. Choose account type:

– Individual: For solo artists (personal income)
– Business: For established bands/companies

  1. Complete Stripe onboarding:

– You’ll be redirected to Stripe’s site
– Enter personal/business information
– Provide bank account details
– Upload ID for verification
– Agree to Stripe terms

  1. Return to BookLive:

– You’ll be redirected back after completion
– You’ll see “✅ Stripe Connected” status

  1. Verification may take 1-2 business days

Information Needed for Stripe #

Personal Information:

  • Full legal name
  • Date of birth
  • Home address
  • Last 4 digits of Social Security Number (or full SSN)
  • Phone number

Business Information (for groups):

  • Business legal name
  • Business type (LLC, Corporation, Sole Proprietorship, etc.)
  • Employer Identification Number (EIN) or SSN
  • Business address

Bank Account:

  • Bank name
  • Routing number
  • Account number
  • Account holder name (must match your name)

Stripe Connect Security #

✅ Bank-level encryption – Your sensitive information is never stored in BookLive
✅ PCI compliant – Meets all payment industry security standards
✅ Fraud protection – Stripe monitors for suspicious activity
✅ Insured transfers – Your money is protected during transfer

For complete details, see our article: [Setting Up Stripe Connect for Payouts]

Step 6: Understanding Your Dashboard #

After completing onboarding, your dashboard is your home base in BookLive.

Dashboard Overview #

Location: Click “Home” in the main menu or the BookLive logo

Your dashboard shows:

1. Statistics Banner #

Two stat categories:

“Gigs I’m Playing” – Performances where you’re hired as a musician

  • Week to Date
  • Month to Date
  • Year to Date
  • Lifetime
  • Shows count and total earnings

“Gigs I Manage” – Performances you’ve booked as a group leader

  • Same time periods
  • Shows count and total revenue

💡 Understanding the difference:

  • Playing: You’re a sideman/hired musician
  • Managing: You’re the contractor/group leader

—

2. Groups Section #

Your Groups – Groups where you’re the leader

  • Click group name to view/manage
  • Click “Settings” to configure group

Groups You’re In – Groups where you’re a member

  • Shows groups that have added you to their personnel lists
  • You’ll receive performance requests from these groups

Create Group – Click “+ Create Group” to add another act/band

3. Calendar View #

Visual calendar showing:

  • ✅ Green: Confirmed performances
  • 🟡 Yellow: Pending/unconfirmed
  • 🔴 Red: Postponed or cancelled
  • 📅 Date labels: Quick reference

How to use:

  • Click any date to see performances that day
  • Click performance title to view details
  • Hover to see quick summary

—

4. Upcoming Performances #

Next 3 performances listed with:

  • Performance title
  • Venue name
  • Time until performance (“in 5 days”)
  • Click to view full details

Filter by:

  • Performances you’re managing
  • Performances you’re playing

—

5. Tasks Section #

Action items requiring your attention:

  • Performance Tasks: Timeline submissions, setlist confirmations
  • Client Tasks: Unsigned contracts, unpaid invoices
  • Partnership Tasks: Venue connection requests

Each task shows:

  • What needs to be done
  • Which performance/client
  • Due date (if applicable)
  • Action button

💡 Check tasks daily to stay on top of your commitments

Step 7: Your First Performance #

Ready to create or accept your first performance? Here’s how.

Option A: Create a Performance (As Group Leader) #

If you’re managing your own bookings:

  1. Click “+ Add Performance” from dashboard
  1. Enter basic details:

– Title: Event name (e.g., “Johnson Wedding Reception”)
– Date: Performance date
– Start Time: When you start performing
– End Time: When you finish (auto-calculates +1 hour)
– Group: Select your group
– Venue: Search and select venue (or add new)

  1. Enter financial details:

– Standard Payment: Your performance fee (e.g., $1,500)
– Deposit Amount: Typically 25-50% (e.g., $750)
– Balance Due: Date client must pay remaining balance

  1. Add client information:

– Search existing clients or add new
– Client name, email, phone

  1. Performance details:

– Attire requirements (e.g., “Black tie”)
– Musician notes (internal notes for your band)
– Payment info (how you’re being paid)
– Break requirements
– Meal provided?

  1. Click “Create Performance”

What happens next:

  • Performance appears on your calendar
  • You can assign musicians to seats
  • You can send contract to client
  • You can create and send invoice

—

Option B: Accept a Performance Request (As Hired Musician) #

If a group leader invites you to perform:

  1. Check your email or SMS

– You’ll receive notification of performance request
– Email includes performance details

  1. Click “View & Respond” link

– Opens performance request page

  1. Review the details:

– Performance date and time
– Venue and location
– Your payment amount
– What instrument/role you’re playing
– Any timelines or requirements

  1. Respond:

– Accept: Click “I can make it” or “Accept”
– Decline: Click “I can’t make it” with optional reason
– Tentative: Some systems allow “Maybe” responses

  1. Set your password (first time only)

– If this is your first time using BookLive
– Choose a secure password
– You’ll be logged in automatically

  1. Performance added to your calendar

– Appears in “Gigs I’m Playing”
– You’ll receive reminders as date approaches

Step 8: Setting Up Pricing (Optional) #

If you’re managing your own bookings, set up your pricing to speed up the quoting process.

Creating a Price List #

  1. Navigate to pricing:

– Group page → “Price List” tab
– Or Menu → [Your Group] → Price List

  1. Click “+ Add Price” or “+ Add Product”
  1. Enter pricing details:

Option 1: Hourly Rate Pricing

  • Hourly rate: $500/hour
  • Minimum duration: 2 hours
  • Maximum duration: 6 hours
  • Mileage rate: $0.67/mile after 30 miles
  • PA system upcharge: $200 (optional)

Option 2: Fixed Package Pricing

  • Package name: “Wedding Reception Package”
  • Duration: 4 hours
  • Price: $2,000
  • What’s included: Band, PA system, emcee services
  • Add-ons: Extra hour ($400), ceremony music ($300)
  1. Save your pricing

How this helps:

  • Faster quote generation
  • Consistent pricing across clients
  • Public booking form shows prices
  • Professional presentation

—

Step 9: Essential Settings to Configure #

Profile Settings #

Menu → Settings → Profile

  • ✅ Profile photo
  • ✅ Phone number (for notifications)
  • ✅ Time zone (ensures accurate performance times)
  • ✅ Email preferences (what notifications you want)

Notification Settings #

Menu → Settings → Notifications

Configure when you want to be notified:

  • ✅ Performance requests (email + SMS)
  • ✅ Contract signed (email)
  • ✅ Payment received (email)
  • ✅ Timeline due reminders (email)
  • ⬜ Daily digest (optional)
  • ⬜ Marketing emails (optional)

💡 Recommended: Enable at minimum performance requests and payment notifications.

Group Settings (If Group Leader) #

Group page → Settings

Business Information:

  • Business name (for contracts and invoices)
  • Business address
  • Phone number
  • Website URL
  • Tax ID (optional, for invoices)

Contract Settings:

  • Default contract template
  • Electronic signature requirements
  • Deposit percentage (default: 50%)

Invoice Settings:

  • Show business address on invoices
  • Show phone number
  • Show website
  • Payment terms (e.g., “Net 7 days”)

Performance Defaults:

  • Default personnel list (your regulars)
  • Default sub list (backup musicians)
  • Timeline due date (days before performance)
  • Setlist due date (days before performance)

—

Step 10: Best Practices for Success #

Profile Optimization #

✅ Complete your profile 100%

  • Artists with complete profiles get 10x more bookings
  • Fill in every section, even optional ones
  • Update regularly (quarterly)

✅ Add high-quality photos

  • Professional headshots
  • Action shots from performances
  • Update seasonally

✅ Upload performance videos

  • Clients book based on what they see
  • 2-4 minute highlight reels work best
  • Update with recent performances

✅ Build your song library

  • Start with 50-100 songs minimum
  • Organize into collections by event type
  • Update when you learn new material

✅ Collect and showcase reviews

  • After each performance, request a review
  • Display reviews on your profile
  • Respond to all reviews professionally

—

Professional Communication #

✅ Respond quickly to requests

  • Aim for < 2 hours for performance requests
  • < 24 hours for client messages
  • Fast responses win more bookings

✅ Keep your calendar updated

  • Mark unavailable dates immediately
  • Accept/decline requests promptly
  • Update if plans change

✅ Be professional in messages

  • Use proper grammar and spelling
  • Be friendly but professional
  • Respond to all questions thoroughly

✅ Set clear expectations

  • What’s included in your service
  • What clients need to provide (power, parking, etc.)
  • Your policies (cancellation, weather, etc.)

—

Financial Best Practices #

✅ Set up Stripe Connect early

  • Don’t wait until you book a gig
  • Verification can take 1-2 days
  • Be ready to receive payments immediately

✅ Use contracts for every performance

  • Protects you and the client
  • Outlines expectations clearly
  • Legally binding agreement

✅ Invoice promptly

  • Send invoice as soon as contract is signed
  • Set clear payment due dates
  • Follow up on overdue payments

✅ Track all income

  • BookLive tracks automatically
  • Use for tax purposes
  • Monitor your earnings trends

—

Growth Strategies #

✅ Ask for referrals

  • After successful performances
  • Add to your contract templates
  • Offer incentives for referrals

✅ Connect with venues

  • Use Gig Vault to find venues
  • Build relationships with venue managers
  • Get on venue preferred vendor lists

✅ Network with other artists

  • Join groups in your area
  • Sub for other musicians
  • Collaborate on larger events

✅ Leverage your Performing Site

  • Enable public booking
  • Share your BookLive URL
  • Optimize for search engines

—

Common Questions #

“Do I need to create a group even as a solo artist?” #

Yes. Your “group” represents your solo act. Think of it as your brand or business entity. You’ll be the only member and leader.

“What if I perform with multiple groups?” #

Perfect! You can:

  1. Lead your own solo group
  2. Be a member of multiple other groups
  3. Receive requests from any group
  4. Track income separately for each

Your dashboard will show “Gigs I’m Playing” (as a member) and “Gigs I Manage” (your own bookings).

“When do I need to set up Stripe Connect?” #

You can set it up anytime, but you must have it connected before you receive your first payment.

We recommend setting it up during onboarding because:

  • Verification takes 1-2 business days
  • You won’t miss any payment opportunities
  • One less thing to worry about when you book your first gig

—

“Can I change my pricing later?” #

Absolutely! Pricing is completely flexible:

  • Edit existing packages anytime
  • Add new pricing options
  • Remove outdated packages
  • Pricing only affects future quotes, not existing contracts

—

“How do I get booked?” #

Three main ways:

  1. Public Booking Form

– Clients find you on BookLive
– Book directly through your profile
– You receive notification

  1. Gig Vault Outreach

– Search 30,000+ venue contacts
– Send personalized pitch emails
– Use proven templates

  1. Referrals & Networking

– Past clients refer new ones
– Other musicians hire you as a sub
– Venue managers recommend you

Pro tip: Do all three! Diversify your lead sources for consistent bookings.

“What if I don’t have photos or videos yet?” #

Start with what you have:

  • Use smartphone photos (well-lit, high quality)
  • Record your next performance with phone
  • Ask friends/clients for photos from events
  • Hire a photographer for a session (worth it!)

You can always update later. An incomplete profile is better than no profile.

“Do I have to pay to use BookLive?” #

Pricing depends on your usage:

  • First [X] performances are free
  • After that, subscription or per-performance fees apply
  • Stripe processing fees apply to all payments (typically 2.9% + $0.30)

Check Menu → Settings → Billing for current pricing.

Next Steps #

Congratulations! You’ve completed the onboarding guide. Here’s what to do next:

Immediate Actions (Today) #

  1. ✅ Complete your profile to 100%

– Upload photos
– Add bio
– Add genres and event types

  1. ✅ Add at least 20 songs to your repertoire
  1. ✅ Upload at least 1 performance video
  1. ✅ Set up Stripe Connect (if ready to accept payments)
  1. ✅ Create your first performance or accept a pending request

This Week #

  1. Explore the Gig Vault

– Find 10 venues in your area
– Send 3-5 pitch emails

  1. Set up your price list

– Add your standard packages
– Configure hourly rates

  1. Create a contract template

– See our article: Customizing Contract Templates
– Include your standard terms

  1. Configure your public booking form

– Enable online booking
– Test the booking flow

This Month #

  1. Book 3 performances (even if they’re free/low-paid to start)
  1. Build your song library to 50+ songs
  1. Get your first client review
  1. Connect with 3 local venues
  1. Join or create a group (if you haven’t already)

—

Related Articles #

Getting Started:

Profile & Branding:

Financial Setup:

Booking Performances:

Growing Your Business:

—

Troubleshooting #

“I can’t find the onboarding wizard” #

If you’ve already completed onboarding:

  • You won’t see it again (it only shows once)
  • All features are available from the main menu
  • Use this guide to learn about features you missed

If you’re a brand new user:

  • You should see onboarding automatically on first login
  • If not, try logging out and back in
  • Contact support if issue persists

—

“My profile photo won’t upload” #

Common issues:

  • File too large (max 10MB)
  • Unsupported format (use JPG, PNG, or GIF)
  • Browser doesn’t support uploads (try Chrome or Firefox)
  • Network connection issue

Solutions:

  1. Resize your image to under 5MB
  2. Convert to JPG format
  3. Try a different browser
  4. Check your internet connection

—

“I didn’t receive the verification email” #

Check these:

  • Spam/junk folder
  • Promotions tab (Gmail)
  • Correct email address entered
  • Allow 5-10 minutes for delivery

If still not received:

  1. Go to login page
  2. Click “Resend verification email”
  3. Check email again
  4. Contact support if still not received

—

“I can’t connect my Stripe account” #

Common issues:

  • Information doesn’t match government ID
  • Bank account already connected to another Stripe account
  • Incomplete verification information
  • Age restrictions (must be 18+)

Solutions:

  1. Double-check all information matches your ID exactly
  2. Use a different bank account
  3. Complete all required fields
  4. Contact Stripe support for account issues

—

“My dashboard is empty” #

This is normal if:

  • You just created your account (no performances yet)
  • You haven’t joined any groups
  • You’re not a member of any groups yet

Next steps:

  1. Create your first group
  2. Create your first performance
  3. Or wait to receive a performance request from a group

—

Need More Help? #

Contact Support #

Email: support@booklive.com
Live Chat: Available in-app (bottom right corner)
Help Center: https://support.booklive.com

Response Time:

  • Live chat: Immediate during business hours
  • Email: Within 24 hours
  • Help articles: Available 24/7

—

Join the Community #

BookLive Community Forum:

  • Connect with other artists
  • Share tips and best practices
  • Get advice from experienced users
  • Feature requests and feedback

Social Media:

  • Facebook: @BookLivePlatform
  • Instagram: @booklivepro
  • YouTube: BookLive Tutorials

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Additional Resources #

Video Tutorials:

  • Getting Started with BookLive (15 min)
  • Profile Setup Walkthrough (10 min)
  • Your First Performance (8 min)
  • Stripe Connect Setup (5 min)

Webinars:

  • Monthly “Getting Started” webinar
  • Advanced features workshops
  • Q&A sessions with BookLive team

Templates & Downloads:

  • Sample contract templates
  • Email templates for venue outreach
  • Pricing calculator spreadsheet
  • Marketing checklist

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Conclusion #

You’re now ready to start using BookLive to manage and grow your music career!

Remember:

  • ✅ Complete your profile 100%
  • ✅ Set up Stripe Connect for payments
  • ✅ Create your first performance
  • ✅ Check your dashboard daily
  • ✅ Respond quickly to requests

Welcome to the BookLive community! We’re excited to help you book more gigs, simplify your admin work, and focus on what you do best – performing great music.

🎵 Now go book that first gig!

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