Managing Package Orders in BookLive

When a client submits a booking through one of your Booking Links, BookLive creates a Package Order for you to review. You can accept or decline each order directly from the Package Orders page — and BookLive handles the Stripe payment and client notification automatically.

Before You Begin #

• You must be a group leader to view and manage Package Orders.
• Package Orders are only created when clients book through a Booking Link. They are separate from Quote Requests, which come from time-based quote flows.
• Make sure you have a Stripe account connected to your group so that payments can be charged when you accept an order.

How Package Orders Work #

When a client visits your Booking Link and completes checkout, BookLive:

1. Creates a new client record and a pending performance on your calendar.
2. Captures the client’s credit card details via Stripe (but does not charge them yet).
3. Creates a Package Order with Pending status.
4. Sends you an email notification so you know a new booking request has arrived.
5. Sends the client a confirmation email letting them know their request was received.

The charge only goes through when you accept the order.

Step 1: Open Package Orders #

1. Log in at https://booklive.com/login and navigate to your group dashboard.
2. In the left sidebar, click Package Orders. It appears just below Performances in the navigation menu.

Step 2: Filter Orders by Status #

At the top of the Package Orders page you will find three filter buttons:

• Pending — orders awaiting your decision. This is the default view.
• Accepted — orders you have approved and charged.
• Declined — orders you have turned down.

Click any button to switch between views. The table updates instantly.

Step 3: Review an Order’s Details #

The table shows the following columns for each order:

• Product — the Booking Link package the client selected.
• Client — the client’s name, linked to their client record.
• Performance — the auto-created performance linked to this order.
• Venue — the venue the client entered during checkout.
• Date — the event date the client requested.

To see full financial and contact details, click View Detail in the row. This expands a detail panel showing:

• Deposit Amount collected at checkout
• Remaining Amount still due after the deposit
• Total Amount for the booking
• Venue name, city, and state
• Client email address and full mailing address
• Order Status and Deposit Type (deposit or full payment)

Click Hide Detail to collapse the panel.

Step 4: Accept or Decline an Order #

Pending orders display three action options. These options disappear once an order has been accepted or declined.

Accepting an Order #

1. Click Accept next to the order.
2. Confirm the action in the dialog that appears.
3. BookLive charges the client’s saved payment method for the deposit (or full) amount they selected at checkout.
4. The performance is updated to Booked (green) status on your calendar.
5. The client receives an email confirming the booking has been accepted.
6. A success message appears at the top of the page.

If the charge fails for any reason, BookLive will display an error message. The order remains Pending so you can retry or contact the client about an alternate payment method.

Declining an Order #

1. Click Decline next to the order.
2. Confirm the action in the dialog.
3. BookLive cancels the Stripe payment intent — the client is not charged.
4. The client receives a notification email letting them know the booking was declined.

Step 5: Delete a Pending Order #

If you need to remove a Pending order entirely (for example, a test or a duplicate), click Delete next to the order and confirm. Deletion is permanent and only available for Pending orders — Accepted and Declined orders cannot be deleted.

Tips & Notes #

• Package Orders are created automatically — you do not need to do anything to “receive” them. Just check your email or the Package Orders page periodically.
• The linked performance is created in a pending (yellow) state until you accept the order. If you decline, the performance remains on your calendar but its status stays pending — you can cancel or delete it manually if needed.
• Only group leaders can accept, decline, or delete Package Orders.
• Package Orders differ from Quote Requests, which come from your time-based quote flow and do not capture payment at submission. You manage Quote Requests separately under Quote Requests in the sidebar.

Related Articles #

• Creating and Sharing Booking Links in BookLive
• Managing Quote Requests in BookLive
• Setting Up Your Booking Funnel in BookLive