Table of Contents
Overview #
Reviews and ratings are powerful trust signals that help convert profile visitors into bookings. BookLive makes it easy to collect, manage, and display client reviews. This guide covers how reviews work and how to make the most of them.
How Reviews Work #
Review Collection #
- Reviews are linked to specific performances
- Clients are invited to leave reviews after events
- Reviews include a rating (star system) and optional comments
Automatic Collection #
- Auto-collect setting: Enabled by default
- Clients automatically receive review requests after performances
- You can toggle this on/off in settings
Permission to Publish #
- Clients choose whether their review can be published
- Only reviews with permission appear on your public profile
- This protects client privacy
Viewing Your Reviews #
- Go to your group dashboard
- Click Reviews in the sidebar
- View all reviews, both public and private
- Filter by date, rating, or publication status
Public vs Private Reviews #
Public Reviews #
- Client granted permission to publish
- Appear on your public profile
- Contribute to your average rating
- Visible to all profile visitors
Private Reviews #
- Client chose not to publish
- Only visible to you
- Still useful for internal feedback
- Do not appear on public profile
Your Average Rating #
Your displayed rating is calculated from:
- All public reviews only
- Simple average of all star ratings
- Displayed as stars (typically 5-star scale)
- Review count shown alongside rating
Reviews and SEO #
Reviews improve your search visibility:
- Average rating included in Schema.org markup
- Google may show star ratings in search results
- Higher ratings can improve click-through rates
Toggling Review Display #
To show or hide reviews on your profile:
- Go to group settings
- Find Profile Visibility
- Toggle Show Reviews on or off
When to Hide Reviews #
- Starting out with very few reviews
- Recovering from a negative review period
- Prefer to share reviews privately
When to Show Reviews #
- Have multiple positive reviews
- Average rating is 4 stars or higher
- Want to build trust with visitors
Auto-Collect Reviews Setting #
To toggle automatic review collection:
- Go to group settings
- Find Reviews or Auto-Collect setting
- Toggle on or off
Benefits of Auto-Collect #
- Consistent review gathering
- No manual work required
- Builds review count over time
Why Turn Off #
- Prefer to manually request reviews
- Want to be selective about which events get review requests
Getting More Reviews #
Ask at the Right Time #
- Right after a successful performance
- When the client is still excited
- Before too much time passes
Make It Easy #
- Direct links to review forms
- Simple, quick review process
- Mobile-friendly for on-the-go clients
Follow Up #
- Gentle reminder if no response
- Thank clients who leave reviews
Handling Negative Reviews #
- Respond professionally if possible
- Learn from the feedback
- Focus on getting more positive reviews to balance
- Do not ask clients to change their reviews
Reviews in Proposals #
Reviews can appear in your proposals:
- Shows credibility to potential clients
- Average rating displayed prominently
- Helps close bookings
Related Articles #
- Configuring Profile Visibility Controls
- Optimizing Your Profile for SEO
- Creating a Comprehensive Group Profile
