The Review tab on each performance lets you record a client review that was left on an external platform — Google, Yelp, The Knot, WeddingWire, Facebook, or anywhere else. Once saved, you can pull that review into automated workflow emails using simple template variables, turning real client feedback into compelling follow-up content without copying and pasting it by hand every time.
Before You Begin #
- You must be a group leader or manager to add and edit performance reviews.
- Log in at https://booklive.com/login and open the performance you want to work with.
- The performance must already exist in BookLive. If you haven’t created it yet, add it first from your Performances list.
Step 1: Open the Review Tab #
- From the left sidebar, click Performances to open your performance list.
- Click the performance you want to add a review to.
- On the performance detail page, click the Review tab.
If no review has been added yet, you’ll see an empty state with an Add Review button.
Step 2: Add the External Review #
- Click Add Review.
- In the dialog that opens, fill in the following fields:
- Review Source — Select the platform where the review was posted: Google, Yelp, The Knot, WeddingWire, Facebook, or Other.
- Reviewer Name — Enter the name shown on the review.
- Review Title (optional) — A short headline or title for the review, if the platform includes one.
- Review Text — Copy and paste the full review text. This field is required.
- Rating (optional) — Enter a numeric star rating between 1 and 5.
- Date Received (optional) — The date the review was originally posted.
- Review URL (optional) — A link to the original review online. This lets you or your team jump directly to the source.
- Click Add Review to save.
The review will now appear on the Review tab, showing the source platform as a colored badge (blue for Google, red for Yelp, pink for The Knot, and so on), the reviewer’s name, rating, and full review text.
Step 3: Edit or Delete a Review #
You can update or remove a saved review at any time.
- On the Review tab, click the three-dot menu (⋮) in the top-right corner of the review card.
- Choose Edit to update any field, or Delete to remove the review entirely.
- If editing, make your changes and click Save Changes.
Note: Each performance supports one tracked review. If you need to replace a review, delete the existing one and add a new one.
Step 4: Use the Review in Workflow Emails #
Once a review is saved on a performance, you can reference it in any workflow email that is enrolled from that performance. Use the following template variables in your email body:
[review_text]— The full review body text[reviewer_name]— The name of the reviewer[review_title]— The review title or headline[review_rating]— The star rating (1–5)[review_source]— The platform name (e.g., Google, The Knot)
For example, a follow-up workflow email to a new inquiry might include:
“Don’t just take our word for it — here’s what [reviewer_name] said after their event:
‘[review_text]’“
When the workflow sends, BookLive automatically inserts the review content from the enrolled performance, so every email feels personal and specific.
Tips & Notes #
- Review variables in workflow emails only populate when the enrollment is tied to a performance that has a review saved. If no review exists on the performance, the variable will be blank.
- You can link directly to the original review by saving the Review URL — a View original review link will appear below the review text on the tab.
- The review tracked here is separate from reviews collected through BookLive’s built-in auto-collect system (which requests reviews directly from clients). This feature is specifically for logging reviews that clients left on third-party platforms.
