When you preview your own booking funnel while logged in to BookLive, a private diagnostics panel may appear at the top of the page. This panel is only visible to you — your clients never see it. It surfaces configuration problems that would cause the funnel to return zero quotes, and gives you a direct link to fix each issue. If your funnel is fully healthy, the panel stays hidden.
Before You Begin #
- You must be a group leader or admin to see the diagnostics panel.
- The panel only appears when you are logged in and viewing your own funnel — it does not appear for clients or for any other logged-in user who visits your funnel URL.
Step 1: Preview Your Booking Funnel #
- Log in at https://booklive.com/login.
- In the left sidebar, navigate to Marketing.
- Click Booking Funnel.
- Find your funnel link and open it — or navigate directly to your public funnel URL (e.g.,
https://booklive.com/book/your-group-name).
If there are any configuration issues, a Funnel Diagnostics panel will appear at the top of the first funnel step. The header reads: “Only you can see this — funnel diagnostics.”
Step 2: Review the Issues #
Each issue is displayed as a color-coded alert:
- Red (Error) — A critical problem that causes clients to receive zero quotes. These must be resolved for your funnel to work.
- Yellow (Warning) — A non-critical problem that may reduce the number of quotes clients see.
- Blue (Info) — Informational notes about how your current setup affects quote availability.
Each alert shows a title, a description of the problem, and a Fix button that takes you directly to the relevant setting.
Step 3: Fix the Issues #
The most common issues surfaced by the panel and how to resolve them:
No Time-Based Pricing Set Up (Error) #
Your booking funnel generates quotes from Time-Based Pricing — not from the Packages section. If no Time-Based Pricing rules exist, clients always see zero quotes. Click the Add Time-Based Pricing button in the diagnostic alert, or go to Finances > Time-Based Pricing and add at least one pricing rule with durations and rates.
Time-Based Pricing Has No Durations (Error) #
You have at least one Time-Based Pricing rule, but none of your rules have any duration/rate options configured. Without at least one duration and price, the funnel cannot build a quote. Click the Add durations button and add at least one duration option to a rule.
Some Pricing Rules Have No Durations (Warning) #
One or more of your Time-Based Pricing rules are missing duration options. The panel lists the affected rule names by name. While clients may still see quotes from your other rules, the incomplete rules will never produce a quote. Click Review pricing to open your Time-Based Pricing settings and add durations to the flagged rules.
Quotes Only Show for Specific Durations (Info) #
This is an informational alert, not an error. Clients only see a quote when their requested event duration exactly matches one of the durations you have configured. The panel lists all your currently configured durations (in hours). If a client enters a duration not in that list, they will see zero quotes. To expand your coverage, add additional duration options to your Time-Based Pricing rules.
Tips & Notes #
- The diagnostics panel is completely invisible to clients — it is rendered only when BookLive confirms the logged-in user is a group admin for that funnel.
- If the panel doesn’t appear when you preview your funnel, your configuration is healthy and no issues were detected.
- The Packages section (under Booking Links) is separate from Time-Based Pricing and does not drive funnel quotes. Make sure your pricing is configured under Finances > Time-Based Pricing.
- After fixing any issues, refresh your funnel preview to confirm the panel clears or updates.
