How Performance Reminders Work for Your Musicians

BookLive automatically sends reminder notifications to your musicians before their performances.
Here’s how it works:

Reminder Schedule
Your musicians receive two automatic reminders for each performance they’re booked for:

1. 3 days before the performance
2. 1 day before the performance (the day before)
   
   What Gets Sent
   The reminders include:

• Your group name
• The performance title
• The performance date (for 3-day reminders)
  Example SMS:
  “Reminder: You have a performance in 3 days on Dec 15: Extreme Strings: Holiday Concert. To turn
  these reminders off, visit booklive.com/settings”
  
  How Musicians Receive Reminders
  Each musician controls their own reminder preferences in their BookLive settings. They can choose
  to receive:
• Email reminders (sent to their BookLive email)
• SMS text reminders (sent to their phone)
• Both
• Neither (if they prefer to manage their own calendar)
  For SMS messages: BookLive intelligently uses their group-specific phone number (if they’ve
  provided one for your group) or falls back to their personal phone number.
  
  Important Notes
• Only confirmed musicians receive reminders (musicians who have been assigned to seats)
• Canceled or postponed performances don’t send reminders
• Musicians control their preferences – you don’t need to manage this
• No action needed from you – this all happens automatically
  
  Musicians Can Opt Out
  If a musician doesn’t want to receive these reminders, they can turn them off at any time by:

1. Visiting booklive.com/settings
2. Toggling off “Performance Reminder Emails” or “Performance Reminder SMS”
   This ensures your musicians always know when they have upcoming performances, without you having to manually remind everyone!